Group ProcessesIn all interactions there are two major ingredients-content and process:· The first, content, deals with the subject matter or the risk that the Group is working on. In most interactions, the focus of attention Of all people is on the content.· The second ingredient, process, is concerned with what is happening between and to group members while the group is working. Group processes or dynamics, deals with such items as morale, feeling, tone, atmosphere, influence, participation, styles of influence, leadership struggles, conflict, competition, co-operation, e.t.c.In most interactions, very little attention is paid to the process, even when it is major cause of ineffective group action. Sensitivity to group processes will better enable early diagnosis of group problems, and the capacity to deal with them more effectively. Since these processes are present in all groups are present in all groups, awareness of them by the trainers will enhance the effectiveness of the training. Below are some observation guidelines to help analyse group process/behavior:Participation: Does everyone participate? Whose level of participation is high? Whose is low? How are members’ silences treated? Is leadership shared? Do any members dominate, or attempt to? Who keeps the ball rolling? Who talks to whom? Roles: What roles do people in the group take (e.g. chair-person, ideas generator, facilitator, completer/finisher, monitor/evaluator, scribe, social facilitator)? Is it explicit/implicit? Influence: Which group members appear most influential? How do they influence others? Does influence shift? Is influence positive? Negative? Supportive? Democratic? Autocratic? Is there any rivalry? Is anyone not listened to? Decision-making: Are decisions made by consensus? Do any individuals make decisions without checking them out with others? Is there support for decisions made? How are objections handled? Does the group drift from topic to topic? Are all contributions welcomed/responded to? Maintenance: Are group members brought into discussions / processes? Do they help each other to communicate and clarify ideas? Are individuals accepted and respected? How do group members care for one another? Atmosphere: Are people involved and interested? Is the climate one of trust? Support? Hostility? Fear? Anxiety? Superficiality? Is there any suppression of conflict or unpleasant feeling? Do the group members provoke or seem to annoy each other? How are disagreements handled? Do group members express their feelings? Positive? Negative? Are there any signs to suggest certain feelings? Are individuals’ feelings accepted/recognized by the whole group? Are there any attempts to block expressions of feelings? Membership: Is there any sub-grouping? Do any group members consistently agree and support each other or consistently disagree and oppose on another? Do some people seem to be outside the group? How are they treated? Do some members move in and out of the group? Norms: Are certain areas avoided in the group (e.g. sex, religion, feelings, talking about the leader’s behavior)? Who seems to reinforce this avoidance/ how do they do it? Are group members overly nice or polite to each other? Are only positive feelings expressed? What happens when members disagree? Do you see norms operating about participation or kinds of discussion allowed? Tasks: Does the group decide how they are going to tackle a problem? Does anyone attempt to summarise as the process goes along? Are group members asked for ideas, opinions, feelings, information they have? Who keeps the group to its task? What level of resistance is there to task/process? What is the level of productivity? Does the group achieve its tasks? Stage: What stage of development is the group at (e.g. forming, storming, worming and performing)? Are they newly formed and eager to agree with each other? Train with confidence, enthusiasm and at a touch of showmanshipCharacteristics of an effective team· Team members share a common goal: keep sharing goal, know what goal is;· There are clear and appropriate roles within the team;· Regular time for reflection;· There is awareness of process as well as task (how as well as What);· There are clear ground rules, which team member accept and work by;· There is equality: each individual is accepted and respected in their own right;· There is openness about feelings (positive and negative)· Team members are aware of resources within the team, and use Them appropriately· Criticism is used constructively, and is not seen as negative;· Leadership is appropriate and flexible;· There is awareness of, and balance between, team needs and Individual’s needs;· Humor is a feature, and is used appropriately;· Achievements are shared and celebrated;· There is a high of interaction among team members;· Team members listen to and accept each other’s ideas: appreciating different roles;· Communication is effective: periods of reflection, announcements for the whole team, ask people to speak, check understanding of message;· There is commitment to completing team tasks: building sense of achievement, making realistic tasks. Possibilities for the trainer for…………….encouraging effective teamwork· Maintain awareness of your own role and impact;· Be clear about aims and objectives –review these with the group;· Establish what is motivating the learners ;· Give and ask for feedback;· Encourage the group to establish ground rules. Revisit and review periodically;· Be prepared to challenge any negative or undermining behavior;· Use a variety of training methods, to appeal to all group members;· Allocate roles during activities so that all learners are exposed to different demands and experiences;· Keep mixing groups up, to prevent sub-grouping;· Be prepared to alter/amend your programme, to respond to the group’s needs;· Avoid colluding with negative assumptions / scapegoating within the group;· Encourage and allow time for reflection;· Encourage interaction;· Accept criticism without becoming defensive;· Praise achievements and progress;· Remain aware of the needs and progress of individuals within the group;· Include whole group activities in your sessions as appropriate;· Listen, and encourage learners to listen;· Delegating: giving people responsibility;· Socializing;· Knowing each other’s place in the team;· In short, model the behavior you want the team to adopt! …..encouraging balanced participationPeople learn better and feel better if they are in a group with balanced participation. As a facilitator/trainer you need to be very aware who is speaking and who is not. For those people who find it difficult to speak out in a group, the facilitator/trainer can:· Build confidence and trust within the group and a save environment by working in small groups, and using introductory activities;· Make explicit the principles of participatory training and help the group to establish relevant ground rules (this may include telling the group that men usually talk more than women in groups and as this is gender training you would like to encourage more equal participation);· Make everyone feel valued and make clear that their experiences are relevant;· Draw people out by using specific questions and rounds;· Do a round of “something I’ve been wanting to say all morning”;· Divide into separate-sex groups, if the women are being quieter that the man. However, people should not be forced to participate in they really do not want to. …….dealing with dominant participantsSome individuals speak too much and dominate the group. In these cases the facilitator/trainer can:· Use the “talking stick”, “conch shell”, or other object, which is passed around the group in turn, and people only speak when they hold the object; no interruptions are allowed;· Divide people into small groups, with the quiet ones together and the talkative ones together ;· Speak privately to the individual concerned;· Asking the dominant individual to present a topic, which others then discussion;· Introduce a rule that no-one speaks twice before everyone has spoken once. Other roles of a trainer Other roles of a trainer were already mentioned in Session 3 “Training Philosophy”. The following roles are the most frequent ones, whether giving training in a big institutional set-up or giving training to community groups. One has to be aware that each role requires different skills to create maximum learning and benefit for the trainee. The trainer as… · Teacher: presenting knowledge in a verbal, one-way direction;· Coach: providing feedback and coaching to improve performance after trainee has participated in formal training (session);· Facilitator: guides and controls the process within certain group, enabling them to work together, respecting each other’s viewpoint and participating fully, and assist in decision-making.· Counselor: giving guidance to people when their work/activity performance is being adversely affected by circumstances that are not directly connected to the workplace/activity.· Change agent: transforming organizations/groups due to new environment and new vision/mission/values. Let’s sum up: Before Training· Training Planner· Administrator During Training· Facilitator· Instructor· Counceller· Recorder· Evaluator· Organiser/manager After Training· Reporter· Follow up facilitatorvaluatoring